Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from houseofhops.com.my (the “Site”).
Any information by which you can be identified with when using this website will only be used in accordance with this privacy statement.
Personal information we collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services. For users on our mailing list, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Sharing your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive.
Links to other Third Party websites
Our website may contain links to other websites of interest as part of our efforts to deliver more content and value for our customers. However, we do not have any control over the websites, and advise you to exercise caution when accessing the linked websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as such sites are not governed by this privacy statement.
Delivery Providers
We engage with logistic providers that employ delivery partners to carry out the deliveries. As such, delivery providers may require delivery partners to contact the customer for delivery and obtain recipient signature on the delivery order. Such data collected by the delivery providers will be protected.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 21 .
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@houseofhops.com.my
