FAQs

You can shop in our store in 3 simple steps:

1. Browse through our catalog of drinks/merch and click 'Add to Cart'.

2. To review your cart, click on 'Cart' on the upper right corner of the page.

3. Review your order and proceed to fill in your preferred Shipping Address, Shipping Method and Payment Option and proceed to go to the Payment page.

You will receive a confirmation email shortly after order is successfully placed.

You will receive a confirmation email shortly after your order is successfully placed. 

You may cancel or amend your order as long as you have not made any payment. However, once payment is made, you will not be able to cancel or amend your order.

No minimum order! But delivery charges of RM 25 for orders below RM 200.

Some of the beers from breweries such as Collective Arts feature a few different designs for the same type of beer, so the labels are sent at random. If you'd like a specific design, you can drop us a request and we'll see if its available!

Currently we only deliver within Klang Valley.

No delivery charges if you spend min RM 200! Or order below RM 200 with flat rate RM 25.

Yes you can. Just select 'Self Pick Up' option during checkout and drop by our bar to pick up your orders!

Yes we can! Just make sure to add in the comments that you would like chilled beers while placing your order.

We offer same day delivery for orders placed before 8pm.

If you order after 8pm, delivery will be done on the next day.

If you need to arrange delivery for a specific day, make sure to mention it in the comments when placing your order.

Yes, we're open every day.

Our deliveries are fulfilled through logistic providers that employ delivery partners. 

The delivery partner will contact you upon arrival. So if you won't be available, you can assign someone to collect on your behalf.

Please note we are not responsible for lost delivery packages.

If the package cannot be collected by anyone, it will be returned to us and you may pick up the package at our outlet.

If you haven't received your packages, please inform us by emailing info@houseofhops.com.my and we will immediately assist you.

We support multiple payment methods through iPay88 such as Online Banking, Debit/Credit Card and multiple e-Wallets such as Boost, GrabPay, Touch n'Go etc.

We are unable to accept cash upon delivery. 

Oops, we're really sorry about that! Please email us at info@houseofhops.com.my or call us up with your order details and we'll immediately assist you. While we're at it, please make sure the products are kept safely in good condition and is unused and unopened.

We do our best to ensure that your items are well-packed and secure before shipping out and reaches you exactly in the same condition. But there may be a few bumps along the way! 

So when receiving your order, please inspect your items and contact us at info@houseofhops.com.my within 24 hours with pictures of the items and order no. if the item is damaged, so that we can immediately assist you on the issue and make it right.

While we're at it, make sure the items are in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt for proof of purchase.

We will assess the product exchange/store credit eligibility and notify you whether its approved.